FAQ

How do I know I can trust you?

Holyo.com is operated by Ad Portable GmbH. The business already has several years’ experience in online retail. We obtain all our items from official distributors and store them in our own warehouses, which enables us to guarantee their authenticity.

How can I contact you?

Our support team is available 24 hours a day, 365 days per year, on our telephone hotline. You can also get in touch by e-mail, by clicking on the “Contact us” button.

Do you speak German?

Of course! All members of our support team are native speakers of German. This means that you don’t have to use any other language when getting in touch with us.

What kind of products does Holyo.com offer?

Holyo.com is a provider of digital products. These include:

  • Console games
  • Xbox Live cards
  • PSN cards
  • Nintendo cards
  • Steam
  • Spotify
  • World of Warcraft
  • And others

You can order from Holyo.com at any time, around the clock, seven days per week. All our downloads are fully licensed and comply with all applicable legal requirements.

How do I get products from you?

Simply choose the desired product from our shop. For your purchase you can choose between PayPal, mobilephone bill, SOFORT and CreditCard.

How can I redeem the Microsoft voucher (for Windows 8 and Windows Phone 8)?

Please ensure that you have an account at microsoft.com or live.xbox.com.

Redeeming on a PC or tablet running Windows 8:


  1. Select or tap “Store” on the Start screen.
  2. Swipe down or right click.
  3. Select or tap “Your apps”.
  4. Enter the 25-digit code.
  5. Go ahead and complete your purchase.

Redeeming on Windows Phone 8:


  1. Start the Wallet app from the app list.
  2. Tap on the “+” button at the bottom of the screen.
  3. Select “Microsoft voucher”.
  4. Enter the 25-digit code.
  5. Switch to the Store and go ahead with your purchase.

Redeeming on an Xbox console:


  1. Log in to Xbox Live using your Microsoft account.
  2. Press the Xbox Guide key on the controller.
  3. Navigate to the “Store” tab.
  4. Enter the 25-digit code.
  5. Select “Use code” and enter the code.

Codes can also be used at live.xbox.com.

What can I buy with the Microsoft voucher?

  1. Apps
  2. Games
  3. Music
  4. Movies
  5. Game Gadgets

Can I redeem the voucher in the Microsoft Store?

No, unfortunately, this is not possible.

How can I activate the value-added services for my phone number?

Shopping at HOLYO.com by mobile billing requires the value-added services functionality to be activated by your cellphone network provider. Value-added services include the option to shop by using your cellphone for billing purposes, allowing mobile transactions to be assigned to your personal cellphone number. This may require a call to your network provider, or a personal visit to one of your network’s retail stores, as well as confirmation of your password or another means of authentication.

How to use a Nintendo eShop Fund code:

  • Select in the relevant shop account: ADD Wii POINTS or ADD NINTENDO DSi POINTS or ADD FUNDS.
  • Only enter the code when redeeming.
  • Please retain the code and your confirmation of payment for future reference.

How can I redeem promotion codes?

To redeem promotion codes , you have to be logged in at HOLYO. The entry is optional and not required for a successful transaction.

Xbox Codes

iTunes Codes

To redeem, simply click on the code or visit appstore.com/redeem.

Do not share your code with anyone you do not know.

Nintendo Codes

How to use the code on Nintendo Switch, Nintendo 3DS family systems or Wii U:

Select “Redeem Code” or “Add Funds” in Nintendo eShop and follow the on-screen instructions.

Playstation Codes

How to redeem:

  1. Sign into PlayStation™Network or create an account at playstation.com
  2. Go to 'Redeem Codes' on PlayStation™Store and enter the 12-digit voucher code.

Google Play Codes

Xbox Codes

Below you can find an overview of the most common error messages and the corresponding solution.
  • Code not found. Try re-entering it. If that does not work, please contact the merchant.

    Why do you see this message?

    Please check if you entered the code correctly.

    How to solve it?

    Check if you entered the code correctly to exclude any typos.
    Make sure that the region of your account is the same as the region of the code. For example, a code valid in the US will not work on an European account. You can check the region on Xbox.com, or on your console.

    If it still doesn’t work, please contact our support.

    Instructions

    Xbox codes can be checked at www.xbox.com.
    Login with your credentials, click on your gamertag and go to "Redeem code".
    Copy and paste the delivered Xbox code and redeem it.
  • This code has already been redeemed.

    Why do you see this message?

    You or someone else already used this code. A code that has already been redeemed cannot be redeemed again.

    How to solve it?

    Restart your console and re-login on your Xbox account.
    If the subscription or the Xbox credits are not activated in your account, please contact Microsoft.

    Instructions

    Go to www.xbox.com and login with your account.
    Click on your Gamertag and go to Microsoft account. There you can see how many credits are available on your Xbox account.
    If there are no visible credits, then you might have redeemed the code with another account. Please contact Microsoft to find out which account was used for redeeming the code.
  • The code doesn’t match your country or region.
    You can’t acquire this item in your currently selected language. Change your language region in Settings, or go to microsoft.com/redeem .

    Why do you see this message?

    The region settings of the Xbox account are different than the region of the Xbox code.

    How to solve it?

    Make sure that you are using an account with the same region settings as the region of the code.

    Instructions

    You can check and change the region settings via “Change your billing address” in your Xbox account.
    You are still experiencing problems after follow the above steps? Then please contact our support.

iTunes Codes

Below you can find an overview of the most common error messages and the corresponding solution.
  • The code is invalid

    Why do you see this message?

    The code has been entered incorrectly.

    How to solve it?

    Copy paste the iTunes code that we delivered to exclude typos and try to redeem it again.

    Instructions

    On your iPhone, iPad, or iPod touch, tap App Store.
    Tap Today, then tap your Apple ID icon. Tap Redeem.
    Sign in with your Apple ID. If you have an iTunes Gift Card or Apple Music Gift Card, enter the 16-digit code, which starts with X.
    If it still doesn't work, contact our support.
  • This code has already been redeemed.

    Why do you see this message?

    You or someone else already used this code. A code that has already been redeemed cannot be redeemed again.

    How to solve it?

    Restart your device and login again with your Apple ID, if the iTunes credits don’t appear in your account, please contact Apple/iTunes.

    Instructions

    On an Apple device, you can view your balance in the iTunes Store app or App Store app.
    You will need to be connected to your Apple/iTunes account to be able to see your balance.
    If you are using an PC or Mac, first open iTunes. If you’re not signed in, sign in with your Apple ID. Click iTunes Store. If you have a credit balance, you will see it in the upper-right corner of the iTunes Store window.
  • This code must be redeemed in the [country] storefront.

    Code is from a different country or region.

    Why do you see this message?

    App Store & iTunes Gift Cards and Apple Music Gift Cards are specific to your country or region.

    How to solve it?

    When you are trying to redeem an App Store & iTunes Gift Card or an Apple Music gift card, make sure that the country/region you purchased the card in corresponds to the country/region of your account.
    You cannot redeem cards if the country/region of the card is not the same as your account’s country/region.
    For example, an App Store & iTunes Gift Card for the United States cannot be redeemed in an iTunes Store in the UK. It will only be valid on a US iTunes account.
    Please note that you cannot change your country or region while you have an active membership.

    Instructions

    Do you wish to modify the country/region of your App Store/iTunes account? Click the link below to access the full instructions:
    https://support.apple.com/en-us/HT201389

    You are still experiencing problems after following the above steps? Then please contact our support.

Nintendo Codes

Below you can find an overview of the most common error messages and the corresponding solution.
  • Error code: 011-6561, 026-6561
    The code was entered incorrectly.
    The code is not valid in this region.

    Why do you see this message?

    The code has been entered incorrectly.
    The code is not valid in the region of your Nintendo account.

    How to solve it?

    Check for any typo, and if you entered the 16 characters of the code correctly.
    Check if the region of your Nintendo account matches the region of your Nintendo gift card.

    Instructions

    Copy the code that we have sent you and go to the following website to redeem the code: https://ec.nintendo.com/redeem.
    Check your billing information to make sure that the region is correct. For example, you cannot activate a US code valid on a UK account.
  • This code has already been used.

    Why do you see this message?

    You or someone else has already used this code. A code that has already been redeemed cannot be redeemed again.

    How to solve it?

    Verify that you have entered the code correctly.
    Restart your device, and login once more on your Nintendo account. If the credit still doesn’t appear, please contact the Nintendo Support.

    You are still experiencing problems after following the above steps? Then please contact our support.

Playstation Codes

Below you can find an overview of the most common error messages and the corresponding solution.
  • The Prepaid Card code you entered is incorrect or is no longer valid.
    Error code WC-40376-0

    Why do you see this message?

    The gift card code has not been entered correctly, or the region of the code doesn’t match the region of your PlayStation account.

    How to solve it?

    Check if you entered the 12 characters correctly. Check the region of your PSN account. The region of your account has to match with the region of your code. PSN does not let you change the country of an account. You have to create a new account if you want to access another country’s store.

    Instructions

    Create a new PSN account:
    • Go to your console’s settings by clicking the “briefcase“ icon on the home screen.
    • Click on “Users“ in the Settings menu. Now you’ll be taken to a menu where you can create/delete a user and change login settings.
    • Click on Create User, so that you can proceed to create a new PSN account.
    • Now, you’ll be taken to a page where you’re asked to sign in or create a new PSN account. We need a whole new account based on a different region, so click on “New to PlayStation Network? Create an Account“.
    • Once done, you’ll be taken to a page showing you the features of the PlayStation Network. You probably know what to do already. If not, click on “Sign Up Now“.
    • Set the “Country or Region” to the PS Store you want to access.
    • Follow the instructions on screen

    You are still experiencing problems after following the above steps? Then please contact our support.

Google Play Codes

Below you can find an overview of the most common error messages and the corresponding solution.
  • You may have put in the wrong code, or the code may be invalid. Please try again or find out more.

    Why do you see this message?

    You might have entered your code incorrectly.

    How to solve it?

    Copy paste the Google Play code that we delivered to prevent any typo errors, and don’t use spaces or dashes when you type in the code.

    Instructions

    Redeem your code at https://play.google.com/store?code or through the Google Play app on your device.
  • Code already redeemed. Please try again or find out more.

    Why do you see this message?

    You or someone else already used this code. A code that has already been redeemed cannot be redeemed again.

    How to solve it?

    If you have several Google Play accounts, check if you have redeemed the code in another account.

    Instructions

    Click the link below if you wish to know how to switch accounts on your mobile device or computer:
    https://support.google.com/googleplay/answer/2521798#switch .
  • Error redeeming code. Error Code: BM-RGCH-06.

    Why do you see this message?

    This error message is related to your Google Play account billing information: the region of the code doesn’t match with the region of your account.

    How to solve it?

    You need to update your region/address settings of your Google Play account.

    Instructions

    Go to pay.google.com.
    Click on “Settings” on the left of the page.
    Check the “Country” section, and make sure that your country matches the country of your gift code. If you need to change your home or billing address, please follow the instructions in the link below:
    https://support.google.com/pay/answer/7644076?visit_id=636880806123884338-2340916823&rd=1

    You are still experiencing problems after follow the above steps? Then please contact our support.