FAQ
How do I know I can trust you?

Holyo.com is operated by Ad Portable GmbH. The business already has several years’ experience in online retail. We obtain all our items from official distributors and store them in our own warehouses, which enables us to guarantee their authenticity.

How can I contact you?

Our support team is available 24 hours a day, 365 days per year, on our telephone hotline. You can also get in touch by e-mail, by clicking on the “Contact us” button.

Do you speak German?

Of course! All members of our support team are native speakers of German. This means that you don’t have to use any other language when getting in touch with us.

What kind of products does Holyo.com offer?

Holyo.com is a provider of digital products. These include:

  • Console games
  • Xbox Live cards
  • PSN cards
  • Nintendo cards
  • Steam
  • Spotify
  • World of Warcraft
  • And others

You can order from Holyo.com at any time, around the clock, seven days per week. All our downloads are fully licensed and comply with all applicable legal requirements.

How do I get products from you?

Simply choose the desired product from our shop. For your purchase you can choose between PayPal, mobilephone bill, SOFORT and CreditCard.

How can I redeem the Microsoft voucher (for Windows 8 and Windows Phone 8)?

Please ensure that you have an account at microsoft.com or live.xbox.com.

Redeeming on a PC or tablet running Windows 8:

  1. Select or tap “Store” on the Start screen.
  2. Swipe down or right click.
  3. Select or tap “Your apps”.
  4. Enter the 25-digit code.
  5. Go ahead and complete your purchase.

Redeeming on Windows Phone 8:

  1. Start the Wallet app from the app list.
  2. Tap on the “+” button at the bottom of the screen.
  3. Select “Microsoft voucher”.
  4. Enter the 25-digit code.
  5. Switch to the Store and go ahead with your purchase.

Redeeming on an Xbox console:

  1. Log in to Xbox Live using your Microsoft account.
  2. Press the Xbox Guide key on the controller.
  3. Navigate to the “Store” tab.
  4. Enter the 25-digit code.
  5. Select “Use code” and enter the code.

Codes can also be used at live.xbox.com.

What can I buy with the Microsoft voucher?
  1. Apps
  2. Games
  3. Music
  4. Movies
  5. Game Gadgets
Can I redeem the voucher in the Microsoft Store?

No, unfortunately, this is not possible.

How can I activate the value-added services for my phone number?

Shopping at HOLYO.com by mobile billing requires the value-added services functionality to be activated by your cellphone network provider. Value-added services include the option to shop by using your cellphone for billing purposes, allowing mobile transactions to be assigned to your personal cellphone number. This may require a call to your network provider, or a personal visit to one of your network’s retail stores, as well as confirmation of your password or another means of authentication.

How to use a Nintendo eShop Fund code:
  • Select in the relevant shop account: ADD Wii POINTS or ADD NINTENDO DSi POINTS or ADD FUNDS.
  • Only enter the code when redeeming.
  • Please retain the code and your confirmation of payment for future reference.
How can I redeem promotion codes?

To redeem promotion codes , you have to be logged in at HOLYO. The entry is optional and not required for a successful transaction.

Preliminary note

According to the law we may use personally identifiable information in particular, when the extent to contractual reasons and contract design (inventory data) and service delivery or invoicing (user data) is required. The use of the offers on this site is largely without giving personal data possible. Personal data is thus only collected if you provide it to execute a contract, or when registering for personalized services (e.g. order form, User Account - Newsletter, Contact). Which data will be used in particular results from the following information:

  • E-mail address
  • Mobile phone number
  • Mailing address (street, postcode, city, country)

Furthermore, you are free to tell when registering your consoles and / or game preferences, so that we can inform targeted about special offers and news.

Each sent newsletter contains a unique user- specific link that allows you to access your profile and through a form view your preferences and change them. If you no longer wish further news from Holyo, you can unsubscribe at any time by using the link at the bottom of the newsletter. Alternatively, you can also use the recent recipient email and send a message to [email protected] to unsubscribe from the mailing list.

§1 Automatic Data Capture

(1) Website

For technical reasons, the following data, among others, which your Internet Browser sends to us, will be recorded:

  • Browser type and version,
  • Operating system used,
  • Web page from which you visit us (referrer URL),
  • Web page you visit,
  • the date and time of your visit,
  • Your Internet protocol (IP) address.

This anonymous data is stored separately from any personal data you may provide and thus can´t draw conclusions about a particular person. They are evaluated for statistical purposes in order to optimize our internet presence and offers. After evaluation this data will be deleted.

(2) Holyo App

When you use the Holyo APP with a smartphone, the following data are recorded by us:

  • MSISDN (mobile phone number)
  • Terminal type
  • The date and time of your visit

(3) General Explanation

This data is collected anonymously for the purpose of measuring success. A link to personal data for the purpose of profiling and the analysis of the frequency and patterns of movement does not take place.

§ 2 Personal data, inventory data, usage data
  1. Your personal data, to the extent necessary for the establishment, content or change of status (inventory data) are exclusively used for the processing of contracts concluded between us. If you have given us for a use beyond this explicit consent, we may use your personal information also for advertising, consulting and market research and for demand from Telemedia. Your consent can be revoked at any time. If you have not given your consent or withdraw it, there will be no data use. Our services are of course provided regardless of whether you consent or revoked.
  2. Your personal data, which is necessary to allow the use of our services and also for invoice (usage data), will initially also be used for concluded contracts, if necessary. Such usage data are particularly the features to identify a user, information on the beginning and end and the scope of use and information on the use by them as a user of Telemedia. If you have given us for a use beyond this an explicit consent, we may use your usage data for advertising, consulting and market research and for demand figures from Telemedia. Your consent can be revoked at any time. If you have not given your consent or withdraw it, there will be no data use. Our services are of course provided regardless of whether you consent or revoked.
  3. At the request of the competent authorities, we may provide information on inventory and usage data in a particular case, to the extent necessary for purposes of law enforcement, security through the police authorities, to fulfill the statutory duties of the constitutional protection authorities of the federal and state governments, the Federal Intelligence Service or the military or for the enforcement of intellectual property rights is necessary
§ 3 Cookies

Our website uses so-called cookies in several places. These are small text files that are used to exchange or archiving of information, and are stored on your computer. Cookies are primarily used to make our website more user friendly, effective and safer. Most of the cookies we use are so-called „session cookies”. They are automatically deleted after your visit. Through the use of cookies we don´t collect or process any personal data.

§ 4 Privacy statement regarding the usage of Facebook plugins

On our pages are plugins of the social network Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA) integrated. You identify the Facebook plugin on the Facebook logo on our site. You can find an overview of Facebook - plugins here: http://developers.facebook.com/docs/plugins/.

When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook gets this information that you have visited our site with your IP address.

If you are logged into Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example, press the „Like" button or make a comment while you are logged into your Facebook account, the corresponding information is transmitted from your browser directly to Facebook and stored there. If you are not a member of Facebook, there is still the possibility that Facebook gets your IP address and saves it. According to Facebook Germany there will be only an anonymous IP address be saved.

Please note that we will not get any knowledge of the content of the transmitted data and use them through Facebook. Purpose and scope of data collection and further processing and use of data by Facebook, together with their rights and ways to protect the privacy of users, can be infer from the privacy policies of Facebook: https://www.facebook.com/about/privacy/.

If you do not wish that Facebook can assign your visit of our pages to your Facebook user account, please log out from your Facebook account.

§ 5 Information , Data Protection Officer

Upon request, we can provide you with details of the data held about you, whether in the form of personal data or a pseudonymous profile. This information also includes questions relating to the collection, processing or use of your personal data. If you wish to receive information about , or correct, block, or delete your data, or exercise your right to withdraw any consent or refusal in respect of any particular use of such data, please contact our support team via the contact form provided.

§ 6 Changes to this Statement
  1. Ad Portable GmbH reserves the right to this Privacy Policy from time to time to modify and adapt them to technical and legal developments. The revised rules will be published on our website.
  2. The content of this statement is available at any time via our website for you.
§ 7 Data statement Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can prevent the acquisition by Google Analytics by clicking on the link below. There is an opt- out cookie set that prevents the future collection of your information by visiting this website:

Deactivate Google Analytics

Further information to terms of use and data protection are here available: http://www.google.com/analytics/terms/de.html or https://www.google.de/intl/en/policies/. We point out that on this website Google Analytics code "ga ('set', 'anonymizeIp ', true); " has been expanded to ensure an anonymous collection of IP addresses (so-called IP masking).

§ 7 Data statement Hotjar

On this website, data is gathered and stored using Hotjar, a web analytics service provided by Hotjar Ltd, as a result of which, pseudonymous user profiles are generated. These user profiles are used to analyse user behaviour and in order to improve and configure our services more effectively. Cookies may also be used for that purpose. Cookies are small text files that are stored locally on the device used by the site visitor and which therefore allow that visitor to be recognised on subsequent occasions when visiting our website.

Pseudonymous user profiles will not, without the express consent of the affected person, be combined with personal data of the person to whom the pseudonymous profile relates. You may object to the collection and storage of data for the purpose of web analytics at any time by using the options provided for this purpose.

Entries referred to §5 TMG:

Ad Portable GmbH
Werner-Hartmann-Str. 6
01099 Dresden

Phone: +49 351 87437640
Fax: +49 351 87437640

Managing Director:

Niels Oeft

Contact:

E-mail: [email protected]

Register entry:

Entry in the Commercial Register.
HRB: 30756
Register Court: Dresden

Tax-ID:

Sales tax identification number according to §27 a sales tax law: DE280122755

Payment via mobile phone bill

The service is provided on behalf and for the account of Boku Network Services AG, Marcel-Breuer-Str. 18, 80807 München.

Disclaimer:

Liability for Content
We make every effort to keep the information on our Web site current, but accept no liability whatsoever for the content provided. Pursuant to §7 par. 1 of TMG (German Tele-Media Act), the law limits our responsibility as a service provider to our own content on these Web pages.

According to §§8 to 10 of TMG, we are not obligated to monitor third party information provided or stored on our Web site. However, we shall promptly remove any content upon becoming aware that it violates the law. Our liability in such an instance shall commence at the time we become aware of the respective violation.

Liability for Links
Our site contains links to third-party Web sites. We have no influence whatsoever on the information on these Web sites and accept no guaranty for its correctness. The content of such third-party sites is the responsibility of the respective owners/providers.

At the time third-party Web sites were linked to ours, we found NO GROUNDS WHATSOEVER of any likely contravention of the law. We shall promptly delete a link upon becoming aware that it violates the law.

Copyrights
The content and works provided on these Web pages are governed by the copyright laws of Germany. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator.

Data Protection
Please be aware that there are inherent security risks in transmitting data, such as e-mails, via the Internet, because it is impossible to safeguard completely against unauthorized access by third parties. Nevertheless, we shall safeguard your data, subject to this limitation. In particular, personal information will be transmitted via the Internet only if it does not infringe upon third-party rights, unless the respective party has given its prior consent in view of such security risks. Accordingly, as the Web site provider, we shall not be held liable for any damages incurred as a consequence of such security risks or for any related acts of omission on our part.

We oppose the use of any available contact information by a third party for sending unsolicited advertisements. As the Web site provider, we reserve the express right to take legal action against unsolicited mailing or e-mailing of spam and other similar advertising materials.



source: s&k rechtsanwälte; english translation by twigg's translations.

§1 Validity
  1. The general terms of business below form part of every contract between HOLYO, a trading name of Ad Portable GmbH, of Werner-Hartmann Straße 6, 01099 Dresden (hereafter, the “Supplier”) and its customers (the “Customer”) and their respective successors and assigns.
  2. The Supplier provides its services exclusively on the basis of these general terms of business.
  3. These general terms of business shall apply to all services offered by the Supplier. By accessing the services, the Customer accepts these general terms of business as valid, binding and applicable.
§2 Subject of the contract

The Supplier makes available to its customers, in exchange for payment, specific products from the computer gaming and telecommunications sectors. These products include without limitation prepaid codes for consoles, PC games, and voucher credit. Moreover, customers may acquire additional online gaming products against payment via the website.

§3 Registration
  1. Certain of the Supplier’s products may only be obtained by the Customer subsequent to a pre-existing registration. It is therefore a requirement, if the Customer is to receive such services, that the Customer has an existing and valid registration in accordance with the registration requirements specified during the order process.
  2. To the extent that any data is not marked as optional, the Customer shall supply complete and accurate information in respect of all data required to complete the registration process.
  3. The Supplier shall, upon successful completion of the registration process, make an account available to the Customer. Acquisition and management of products that are offered shall take place by means of this account, thereby leading to the formation of the user agreement between the parties. The user agreement represents a separate contract from that governing the acquisition of the products.
  4. Each of the Customer and the Supplier may terminate the account at any time without notice and without giving a reason for such termination.
  5. The Customer shall not assign or grant access to the account to any third party.
§4 Formation of the contract
  1. The Supplier’s marketing material, including without limitation any brochures or advertisements, does not constitute a binding offer on the Party but is instead an invitation to treat.
  2. The contract between the Supplier and the Customer is formed upon the customer making an offer and either of: a) a) Express acceptance by the Supplier in writing; or b) b) Acceptance on the part of the Supplier by performing the services requested by the Customer.
  3. An order confirmation sent automatically to the customer in the form of an e-mail or an SMS does not represent contractually binding acceptance of the Customer’s offer. It serves solely as a notification that the Supplier has received the Customer’s offer.
  4. Upon submission of an offer by the Customer, the Supplier shall be entitled to take steps to confirm the Customer’s identity and to verify all data supplied by the Customer during the registration process. The Supplier shall be entitled for this purpose to require the Customer to submit a copy of his or her personal identification documents and/or to contact the Customer by telephone.
§5 Allocation of costs upon cancellation

In the event that the Customer exercises the right of cancellation, the Customer shall be responsible for the ordinary costs of returning the goods, provided that the goods are as ordered, and the price of the goods to be returned does not exceed the sum of €50.00, or if, at the time of cancellation, a higher price has been agreed but no consideration or contractually agreed partial payment has been furnished.

§6 Payment terms and late payment
  1. The prices listed in the Supplier’s distribution channels at the time the order is placed shall apply.
  2. The purchase price shall become due immediately, without notice, upon formation of the contract. Payment of the purchase price may be effected, at the Customer’s option, by means of any of the payment methods offered to the Customer during the order process.
  3. All prices are retail prices inclusive of all sales taxes.
§7 Retention of title

Until the purchase price has been paid in full and all requirements associated with the purchase have been met, all products sold remain the property of the Supplier.

§8 Terms of use
  1. The Supplier grants to the Customer are a bare license to use the products purchased by the Customer via the Supplier’s website. A bare licensee, within the meaning of § 31 II of the German Copyright Law (UrhG), is any person who receives from the originator of a work the right to transmit such work in an agreed manner, such licenses in respect of immaterial goods not being capable of assignment in accordance with § 9, para. 6.
  2. The Customer may not make any use of the Supplier’s products for any commercial purpose. Any distribution or reproduction of the products is hereby expressly prohibited without prejudice to the Supplier’s other rights and remedies.
§9 Customer obligations
  1. The Customer shall, in respect of all third parties, maintain the confidentiality and security of all personal access data relating to his or her account and/or the Supplier’s products.
  2. The Customer shall refrain from removing or modifying any copyright notice or other reference to any intellectual property rights.
§10 Breach of obligation by the customer
  1. The Customer shall be liable to compensate the Supplier in respect of all losses incurred by the Supplier as a result of any breach of any duty or obligation of the Customer arising under these general terms of business, including without limitation those arising under § 3 para. 1 and 5, § 9 para. 4 and § 10.
  2. In the event that any third party brings any claim arising from any breach of any duty by the Customer, the Customer shall immediately indemnify the Seller upon request in respect of such claim. The Customer shall also be liable for all reasonable and necessary legal defense costs incurred by the Supplier, including all court and attorney’s fees. The customer shall also, in the event of any claim being brought by any other user or any third party, promptly, accurately and comprehensively provide the Supplier with all available information as may be necessary to evaluate and defend such claim. Any claim or remedy of the Supplier as against the Customer shall not thereby be prejudiced.
  3. The obligations set out at paras 1 and 2 above shall not apply where the Customer is not responsible for the alleged infringement.
§11 Limits and exclusions of liability / Indemnities
  1. Save in respect of death and personal injury, the Supplier shall only be liable for willful misconduct or gross negligence, or to the extent that its conduct otherwise amounts to a culpable breach of a material obligation under this Contract on the part of the Supplier, its employees, or subcontractors. This exclusion shall also apply in respect of loss or damage arising from any breach or alleged breach of duty in relation to contractual negotiations or as a result of any prohibited conduct. Accordingly, any liability for any damages thereby arising is hereby excluded.
  2. Save in respect of liability for intentional or grossly negligent conduct, fundamental breach of contract or death or personal injury on the part of the Supplier, its employees or subcontractors, the Supplier’s liability shall be limited to the average amount of damages that would reasonably be foreseeable upon entering into a contract of this nature. This clause shall also apply to apply in respect of consequential losses, including without limitation loss of profit.
  3. No liability or responsibility is assumed in respect of information or content that may be accessed from this website via any link.
  4. The terms of all product liability legislation are not affected.
§12 Electronic communication

You agree that the contract-related communication may be in electronic form.

§13 Miscellaneous provisions and severability
  1. The Supplier reserves the right, subject to any legal requirements, to modify the provisions of these general terms of business at any time and without giving a reason.
  2. In the event that a Customer objects to such modification within the first four weeks of validity of the new general terms of business, the Supplier reserves the right to terminate the contractual relationship with the Customer.
  3. Should any individual provision of this contract be invalid, the remaining provisions of the contract shall remain in full force and effect.
  4. The parties agree that German law shall apply.
  5. To the extent that the Customer deals as a business within the meaning of the German Commercial Code (HGB), the local court of the Supplier’s registered office is agreed to be the court of competent jurisdiction.
Cancellation Rights

You may cancel this contract at any time within fourteen (14) days, without giving a reason, provided that you give notification in writing (e.g., a letter, fax, or e-mail) or, if goods are delivered to you before expiry of the cancellation period – by returning the goods. The cancellation period begins when you receive notification of your rights in writing but not before delivery of the goods to the recipient (and, in the case of repeated deliveries of similar goods, not before receipt of the first partial delivery) and in any event not before we have fulfilled our duty to inform you in accordance with Article 246 § 2 in conjunction with § 1 Para. 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) and our obligations under § 312e Para. 1 Sentence 1 of the German Civil Code in conjunction with Article 246 § 3 EGBGB. Any cancellation notice or returned goods that are sent within the cancellation period will be deemed to meet the requirements of the cancellation period. § 312d Cancellation rights do not apply, except where agreed to the contrary, in respect of distance contracts in respect of (4) 2. The delivery of audio or video recordings or software where the Customer has broken the seal of any media delivered. Please note that exchange and cancellation rights do not apply to product codes and serial numbers once these have been used or activated or any seal has been broken. All cancellations should be addressed to:

Ad Portable GmbH
Werner-Hartmann-Straße 6
01099 Dresden Deutschland
[email protected]

To the cancellation form

Download the cancellation form

Consequences of cancellation

In the event of a valid cancellation, each side shall return to the other any benefits already received, including any advantage (such as interest) thereby obtained. In the event that you are unable to return the benefits you have received under the contract, or are only able to do return such benefits in a damaged or deteriorated state, you must compensate us accordingly. This shall not apply in respect of material goods where such deterioration or damage is solely attributable to your inspection of the goods in a manner similar to that which would be possible in a retail store. You are not required to compensate us in respect of any deterioration caused by the normal use of any products. Goods that may be sent as regular packages may be transported at our risk. You are responsible for the costs of transportation if the goods were delivered as ordered and the price of the goods to be returned does not exceed the sum of €40.00, or if, at the time of cancellation, a higher price has been agreed but no consideration or contractually agreed partial payment has been furnished. In all other circumstances, there is no cost to you for returning the goods. Items that cannot be sent as regular packages will be collected from you. Obligations to pay compensation must be fulfilled within fourteen (14) days. This period begins for you when you first notify us of your intention to cancel, or otherwise return the goods; for us, it begins when we receive the goods.



Nintendo eShop Fund code

The use of the Nintendo eShop Fund code is subject to the following terms. Please read them carefully before you decide to purchase the Nintendo eShop Fund code.

Use the Nintendo eShop Fund code to top up your Nintendo Points or Nintendo eShop funds.

  1. To redeem the Nintendo eShop Fund code, you must have a European version of a Wii U™, Wii™, Nintendo DSi™, Nintendo DSi™ XL, Nintendo 3DS™ or Nintendo 3DS™ XL, a broadband wireless internet connection and register a shop account on the respective console (shop terms and conditions apply). Redemption is subject to the availability of the respective shop service. For more information on the applicable terms visit ms.nintendo-europe.com/terms/. For information on the Nintendo eShop Fund code, visit www.nintendo.eu.
  2. The code:
    1. can only be redeemed via a shop using the same currency as that used to purchase the code;
    2. can only be redeemed once and at its full value; the value of the code cannot be split across different Nintendo consoles or between different shop accounts; and
    3. cannot be exchanged, refunded or otherwise redeemed for cash.
  3. In all cases, follow the on-screen instructions and enter the code carefully as directed.
  4. These terms are also available at http://ms.nintendo-europe.com/terms/.
What is the advantage of my clan registration?

A registered and unlocked clan can purchase on Holyo.com with min. 2% discount on all products. In addition, there are promotions that are intended only for Clans and can include additional discounts.

What do I have to do?

Start the registration process easily and select your Clan at “Select Clan” and name your Gamertag. After that, finish your registration and wait for the validation by your Clan leader.